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FAQs

You have questions, we have answers

Is the care provided through telehealth as good as in-person visits?

Yes, the care provided through telehealth is often comparable to in-person visits for many conditions. Telehealth is particularly effective for consultations, follow-ups, and managing chronic conditions. Healthcare providers can assess symptoms, prescribe medications, and offer expert advice remotely. However, for more complex issues or physical examinations, an in-person visit may be recommended.

How secure is my personal health information?

Your personal health information is highly secure in telehealth settings. Telehealth platforms are designed to comply with privacy regulations such as HIPAA in the U.S., ensuring that your data is encrypted and protected. Healthcare providers use secure systems to transmit and store your information, maintaining confidentiality and safeguarding against unauthorized access.

Can I really get urgent care needs met through telehealth?

Yes, many urgent care needs can be effectively addressed through telehealth. For non-life-threatening conditions such as minor injuries, infections, and sudden illnesses, telehealth can provide quick access to medical advice, prescriptions, and treatment recommendations. However, for emergencies like chest pain, severe bleeding, or difficulty breathing, it’s important to seek immediate in-person care.

Are the healthcare professionals qualified?

Absolutely. The healthcare professionals providing telehealth services are fully qualified and licensed in their respective fields. They undergo the same rigorous training and certification as those who see patients in person. Telehealth allows you to connect with experienced doctors, nurses, and specialists who are equipped to deliver high-quality care remotely.

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